HOORAY! Lockdown has ended and restrictions have eased

What does this mean for Surrey Hills Neighbourhood Centre (SHNC)?

In line with the Victorian Government’s Roadmap – Delivering the National Plan 

SHNC outdoor activities (e.g. Bike and Walking Groups) resumed for fully vaccinated participants (or excepted persons) from Friday 22 October

All indoor/face to face classes/activities resumed at Surrey Hills Neighbourhood Centre from Monday 8 November for fully vaccinated participants (or excepted persons) in accordance with the Directions of Victoria’s Chief Medical Officer. As such, ALL VISITORS to the Centre will be required to show acceptable proof of COVID vaccination (or authorised medical exemption).

Office staff will return to the Centre from Wednesday 3 November. Office staff will be available to answer any queries and/or provide support in person during the following hours only:

Monday 10am-2pm
Tuesday 10am-2pm
Wednesday – Closed
Thursday 10am-2pm
Friday 10am-1pm

You can also contact us with your queries Monday-Friday 10am-2pm via phone 9890 2467 or email reception@surreyhillsnc.org.au. 


A person is not permitted to enter a neighbourhood house if:

  • they are feeling unwell
  • they have been potentially exposed to the virus and have not yet been tested
  • they have been tested but are still awaiting their test result
  • they have tested positive and should be self-isolating
  • they have not checked-in using the QR Code Check-In (or a paper alternative for people who do not use technology)

Directions for Metro Melbourne and Regional Victorian neighbourhood houses, as of 11.59pm, 18 November 2021

The following requirements fall under the Open Premises Directions (5).

Non-essential visits and activities

Proof of full vaccination will be required at the entrance to the premises for people over 12 years and 2 months of age, visiting the neighbourhood house for all non-essential visits and activities such as social groups, physical recreation classes, arts and craft classes, community events etc. 

  • COVID Check-In Marshall required
  • Fully vaccinated** indoors: No density quotient or person cap
  • Fully vaccinated** outdoors: No density quotient or person cap

** includes people with a medical exemption and children under 12 years and 2 months of age. Please note: from 6pm 12 November, a letter/medical certificate is no longer considered valid proof of medical exemption. Find out more.

Essential support and services
  • Vaccination status not required for:
    • Contactless collection i.e. “click and collect”
    • Essential public support groups e.g. AA meetings: DQ4, 50 person cap
    • Essential public support services e.g. food banks: DQ4, 50 person cap

These activities where vaccination status is not required must be held in separate spaces to any non-essential activity, ensuring people coming to your house for essential services aren’t able to crossover and mix with people coming for non-essential activities. 

Face masks

Face masks are no longer required to be worn indoors. However, please carry a mask with you and wear a mask if you cannot socially distance.

Need Support? We know that the past 18mths or so have been extremely challenging. If you or anyone you know is struggling with mental health issues, please reach out to the Centre and/or one of the hotlines below for support:

  • Lifeline on 13 11 14
  • Kids Helpline on 1800 551 800
  • Mens Line Australia on 1300 789 978
  • Suicide Call Back Service on 1300 659 467
  • Beyond Blue on 1300 22 46 36
  • Headspace on 1800 650 890
  • QLife on 1800 184 527

We look forward to welcoming you back to the Centre, in person, in a few weeks time.

For those of you who have been unable to attend activities via Zoom, keep an eye out for face-to-face class tickets opening soon!